Shipping policy

Last updated: November 6, 2026

Where we ship. We currently ship to the United States, United Kingdom, Canada and Australia. Shipping is free on every order.

Processing time. Every harness is personalized with your dog's name on its name label. Allow a few business days for personalization and a quality check before your order ships. (Confirm the exact figure with CJ and edit this line.)

Delivery time after dispatch. We deliver in around 7 business days to the United States, United Kingdom, Canada and Australia.

Estimates are typical, not guaranteed. Carrier delays, customs checks and holiday peaks can add a few days.

Tracking. You'll receive a tracking link by email as soon as your order is dispatched. Tracking may take 24–48 hours to show its first scan.

Customs and duties. Orders are shipped with duties and taxes handled so you won't be asked to pay extra on delivery in the US, UK, Canada or Australia. If you are ever charged, send us the receipt and we'll reimburse you.

Address changes. Need to change your address? Email help@getfurfam.com within 24 hours of ordering. Once a parcel is dispatched we can't redirect it.