Terms of service

Last updated: November 6, 2026

These terms govern your use of the FurFam online store (getfurfam.com and furfam.shop) and any purchase you make from it. By placing an order you agree to them.

1. Orders. When you place an order you are making an offer to buy. We confirm acceptance by sending an order confirmation email. We may cancel any order before dispatch, for example because of a pricing error or stock issue, in which case you will be refunded in full.

2. Personalization. You are responsible for entering your dog's name exactly as you want it to appear, including spelling and capitalization. We put on the label exactly what you type, and if the name turns out wrong for any reason we remake it free once, as set out in our Refund Policy. Names are limited to 12 characters and letters, numbers, spaces and hyphens. We reserve the right to refuse personalization that is offensive, trademarked or otherwise inappropriate, and will refund such orders.

3. Prices and payment. Prices are shown in the currency selected at checkout and include any applicable sales tax or VAT unless stated otherwise. Payment is taken at the time of order through Shopify's secure checkout. We never see or store your full card details.

4. Shipping, returns and refunds. Delivery times and our returns process are set out in our Shipping Policy and Refund Policy, which form part of these terms.

5. Product use and safety. Our harnesses are walking accessories, not restraint or safety equipment. Always check the fit before each walk, supervise your dog while wearing a harness, and stop using it if any part shows wear. Please measure your dog using our size guide. If the size is wrong, we send the correct size free, as set out in our Refund Policy.

6. Intellectual property. All content on this site, including images, text and the FurFam name, belongs to us or our licensors and may not be reused without permission.

7. Liability. To the fullest extent permitted by law, our liability for any claim relating to a product is limited to the price you paid for it. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

8. Governing law. These terms are governed by the laws of the Republic of Lithuania. Consumers in the EU, UK, US, Canada and Australia keep any mandatory rights under their local consumer law.

9. Contact. FurFam, operated by Augustas Urbonas, Vilnius, Lithuania. Email: help@getfurfam.com.